Terms & Conditions / Privacy Policy

Terms and Conditions for Ratworks Engineering

February 2025

1. Welcome to Ratworks Engineering. By accessing or using our website (www.ratworksengineering.com), you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, please refrain from using our website.
2. Use of the Website
   1. The content on this website is for general information and use only. It is subject to change without notice.
   2. You are responsible for ensuring that any products, services, or information available through this website meet your specific requirements.
   3. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
3. Intellectual Property
   1. All material on this website, including text, images, design, layout, and graphics, is owned or licensed by Ratworks Engineering.
   2. Reproduction or redistribution of any material is prohibited unless explicitly authorised in writing by us.
4. Disclaimer of Liability
   1. We make no warranties or guarantees about the accuracy, performance, or suitability of the content on this website.
   2. Your use of any information or materials is entirely at your own risk. We shall not be liable for any damages arising from such use.
5. Refund and Returns Policy
   1. Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
   2. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
   3. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
   4. Additional non-returnable items:
   5. Anodised products
   6. Engraved products
      To complete your return, we require a receipt or proof of purchase.
6. There are certain situations where only partial refunds are granted:
   Customised products where engraving or anodising was applied.
   Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
   If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
7. Exchanges
   We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
8. Shipping returns
   To return your product, you should mail your product to: please ask us
   You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
9. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
10. External Links
    From time to time, this website may include links to other websites for your convenience. These links do not signify endorsement, and we hold no responsibility for the content of linked websites.
11. Privacy Policy
    Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal data.
12. Changes to Terms
13. Ratworks Engineering reserves the right to update these Terms and Conditions at any time without prior notice. Continued use of the website constitutes acceptance of the updated terms.
14. Governing Law
15. These terms are governed by the laws of England and Wales. Any disputes arising from the use of this website will be subject to the exclusive jurisdiction of the courts of England and Wales.
16. For further inquiries regarding these Terms and Conditions, please contact us at mail@ratworksengineering.com.

Privacy Policy for Ratworks Engineering

February 2025

Ratworks Engineering (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website www.ratworksengineering.com

1. Information We Collect
We may collect the following types of information:

• Personal information (e.g., name, email address, phone number) that you voluntarily provide when contacting us or using our services.
• Usage data (e.g., IP address, browser type, pages visited) collected automatically when you browse our website.

2. How We Use Your Information
We use the collected information to:

• Respond to your enquiries and provide customer support.
• Improve our website and services.
• Send you updates and marketing communications (with your consent).
• Comply with legal obligations.

3. Data Protection
We implement reasonable security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.

4. Cookies
Our website uses cookies to enhance your browsing experience. You can adjust your browser settings to refuse cookies, but this may limit some website functionality.

5. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites.

6. Your Rights
You have the right to:

• Access, correct, or delete your personal information.
• Withdraw consent for marketing communications.
• Request a copy of your data.
  To exercise these rights, please contact us using the details provided below.

8. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.

9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
info@ratworksengineering.com

10. By using our website, you consent to this Privacy Policy.